Managed Services & IT Support
Your success is our success, which is why our dedicated account management and technical teams stand behind your business as a trusted advisor for managed services and IT support. Through our MessageOps Managed Services program, 50+ NOC technicians are ready to get to work on a variety of your desktop, server, network, security, and Office 365 projects. Let us take care of the technology, so you can focus on your business.
Why MessageOps for your IT Support
Extend your workforce with deep expertise and 24×7 monitoring
If there’s one certainty in IT, it’s that things are uncertain. Computers crash, software doesn’t work as it should, and problems occur. And when they do, the way that you respond can be the difference between a minor hiccup and a full- blown business interruption. Let us help you get your nights and weekends back with our reliable IT support.
- 24×7 monitoring of your network and systems – including servers, desktops and mobile devices
- Troubleshooting and remediation for any processes or services that fail
- Patch deployment, Service Pack installation and anti-virus support
- Verification and management of data backup
- Full-service 24x7x365 Help Desk
Fully-Managed IT Support Services
Network Monitoring & Care
We keep tabs on your network activity around the clock, and when a system or function fails, our support teams immediately will investigate. Once the problem is identified, we’ll work to fix it — in many cases before you’ve event realized there’s an issue.
Our U.S.-based Help Desk provides 24x7x365 support, whenever you need it. Our highly-skilled technicians can be contacted via phone, email or web-based chat, and are ready to help answer any of your technology questions with fast, professional IT support. Learn More
Managed Office 365 Services
We can provide management services for Office 365 administrative tasks such as subscription and user management, mailbox management and troubleshooting, OneDrive for Business setup, management and troubleshooting, SharePoint services, and Skype for Business setup and troubleshooting.
Our services ensures your critical information is secure, backed up and accessible when you need it – even during a network failure or a disaster. Never worry about data loss again! Learn More
Custom Project Work
We offer a variety of custom projects designed to help optimize your IT infrastructure – including software installations, migrations, setups and configurations, and more. There are more than 85 projects to choose from. Our technicians can perform the work overnight or over the weekend, so there’s no interruption or downtime.
Which Managed Service is Right for your Business?
Contact MessageOps and we will help you determine what’s best for your business needs. The MessageOps Network Operations Center (NOC) can become an extension of your team, working 24x7x365 for you. You can rely on them for proactive endpoint management, product and integration support, project-based work and more. Our services allow your techs to spend less time managing endpoints and more time on strategic projects that will grow your business.
Our fully-managed IT services suite is designed to provide you with 24/7 peace of mind, freeing you to focus on driving your business forward. We monitor your systems, apply patches, protect against viruses, ensure backups are performing successfully, and more. We’ll catch (and fix) the little problems before they become big ones – in many cases before you’re even aware that there’s an issue.
IBM i Hosting & Managed Services
MessageOps has extensive experience hosting and managing IBM i (iSeries – AS/400) environments for companies both large or small. Let us customize a solution for you that meets your exact requirements.
- IBM i Dedicated Hosting and IBM i Cloud Hosting
- IBM i Remote Monitoring & Administration
- IBM i Disaster Recovery
- 24/7 Monitoring and Management
- Production Database Administration
- Systems Programming
- Disaster Recovery
- Custom Data Replication Solutions
- Change Control
- Version Management
- Capacity Planning
- Performance Management
- Security Management
- Trouble Ticketing
- Problem Determination
- Problem Resolution
- Problem Escalation & Callouts
- Vendor Management
- Data Backup & Recovery
- Offsite Tape Rotation
- Batch Job Processing